Sam's Club Reviews – Page 42
5/5 rating based on 529 reviews. Read all reviews for Sam's Club for iPhone.
Sam's Club is free iOS app published by Walmart Stores Inc.
Good but
Mary72663737
Sam’s club it’s been good to me so far. However I have only had two issues, once I went home without realizing a couple of things I ordered weren’t in my cart. And I’ve been waiting for a delivery to my house, but it’s 4 days late :/
Horrible customer service
Beldav
I have been a loyal Sam’s Club member for 17 years. Over that time I’ve spent over $70,000 in products from my local club store. After I tell you this story you’ll understand while I’ll never spend another dime there again. My wife and I were looking to replace and upgrade our mattress and bed frame. I found a nice deal on a 12 inch memory foam mattress and frame set for $699. The seller Zinus had good reviews on the mattress so we decided to make the purchase. I bought the set on 02/02/18. The tracking numbers were sent and I waited for my 3 piece shipment. My mattress arrived first on 02/09/18. We were very impressed with it. My frame brackets arrived on 02/12/18. I thought ok I better call because it said everything was delivered but I had no frame. I called customer service and spoke with “ Lamont” I think. He assured me they just forgot to ship the frame even though they printed a shipping label for it. He spoke with the company and assured me it would be shipping the next day. I was to receive an email confirmation with in 24-48 hours. About 10 minutes later I saw an email in my inbox with a customer support number from Zinus. Lamont had sent an email through their web portal that read “ i bought a mattress and didn’t get my frame” that was all he did. I talked with Zinus who said Sam’s would need to order the frame and have it shipped since it was an internal problem. Phone call #2 with “Shakira” she said she would figure out what’s going on and give me a call back with the shipping information. I should be receiving a call in one to two hours at the latest. A week later I still haven’t received that call. Two days later I called back and spoke with “Bobbie” she was appalled at what happened and said she’d get it expedited within one to three days. I should receive an email confirmation within 24-48 hours. Five days later I still don’t have a confirmation. I emailed customer service this time with my complaint and “Luis” assured me my tracking info was on the way and I should receive my bed frame any day. That was three days ago now. I called to check on it tonight and talked with a gentleman whose name I can’t pronounce because he sounded as if he had a mouth full of marbles. He gave me the original tracking number and told me it is now Fed Ex’s problem and they’d be calling me tonight. Four hours later I’m writing this review after cancelling my credit card payment to them and I still haven’t received a call from Fed Ex concerning the shipping label that was printed or the frame that was “forgot” to be shipped. Good by Sam’s club. It was nice doing business with you until I needed your customer service. I’ll drive the forty miles to Costco and spend my money there. I would highly advise anyone wanting to order online from Sam’s to not do it. Use Amazon. You may pay a little more but it’s worth the cost not to have to deal with these idiots.
Enjoy
MysteriousMr.h
Love the ease of sitting at home do my shopping and no idiots to deal with. Not talking bout Sams Employees. Thank you Mark O Tucker
Frustrating
Luvbingamomma
The app keeps freezing up or losing my whole order so I have to close the app and open it back up. Very frustrating especially when I’m just about done with my order.
Update
csecrazy
Now it is a lot more iPhone friendly plus u are now able to place orders and pay in store
Good way to order
VBbreeder
App is easy to use but it constantly wants to add both a shipped item and an in store pick up of the same item when choosing items off my saved list. No matter how many times I change and save the list it defaults back to one item of each. Gets a bit aggravating having to constantly update the list and then also the cart. App is definitely better than when I first started using it years ago. Overall I really enjoy the ease of shopping at home and then picking up my order. Greatly reduced impulse buying.
Misleading Free Shipping
XSERAPH04
Items Labeled “Free Shipping For + Members” Is Very Misleading. Many Free Shipping (+) Will Not Give You The Option To Ship, Only Available For Pick Up.....Back To Amazon Prime Membership