Saks Fifth Avenue Reviews – Page 11
5/5 rating based on 136 reviews. Read all reviews for Saks Fifth Avenue for iPhone.
Saks Fifth Avenue is free iOS app published by Saks Fifth Avenue
Didn’t ship on time, horrible customer service
dcalvo1
I ordered 3 dresses from Saks for a destination wedding I was attending. In order to make sure the dresses where delivered on time for my for my trip I payed $35 for express shipping, but even on the day of my trip the dresses did not arrive. I contacted Saks in order to cancel the order and get a refund since I was clearly not going to wear them to the wedding any more, but they told me I couldn't cancel the order and that I had to wait to receive the package and then return it in order to get my money back. While I was on my trip I received an email confirming the delivery of the package ONE WEEK AFTER the supposed delivery date. So as soon as I was back in the country I shipped the dresses back. But the only refund I have received in over a month since I shipped the dresses back is the shipping costs. I sent several emails asking for my money back but I have received no response. I would not recommend 1. Paying $35 for express shipping since it clearly was not next day shipping (as indicated), but rather nine days. 2. Shopping online at Sacks if you are expecting you order to be delivered on the day that it indicates, since it is not the fist time that my order does not arrive on time. Shopping online is supposed to make the shopping experience more convenient for clients, I would think that after delivering my order late, customer service could at least answer my emails and give me back my money in a timely manner.
So fun to use
Manhattan Max
I loved browsing the app for my holiday gifts! It’s so easy to find what I’m looking for and switch between categories.
Love Saks
lovestel
I love shopping Saks online. Items descriptions is on point. I’m usually lucky to find my size and if for the reason it’s out of stock, I get an email notification whenever my item becomes available. I enjoy spending my money at Saks. Please keep making our shopping experience excellent. Wishing everyone best of 2018, good health and happiness.>3
Can’t Help Myself
Fabu32
Very convenient and user friendly. Always updated with their latest merchandise.
Great App
SouthCaro
Love this app... allows me to shop comfortably from my Samsung phone and iPad. Easy navigation for viewing and purchasing.
Difficult to access personal acct
saksmemu
I find this very difficult to get into my personal Acct. Personal Acct should be a menu item.
Melvin Washington
Um, Megan
The customer service as it relates to waiting list and availability of items following notification is superb. I shop with a larger and most noteworthy company and it is almost a joke in this regard. I have in the past attempted to purchase an item only minutes after receiving notification; and, every single time, the item was still unavailable. Yet, there was always an offer to purchase a substitute item...NOT good. Thank you, thank you for your expert customer service.