Prime Time Shuttle Reviews

Useless

%_Mike_%

It requires a phone number to set up a new account, but you get a message that the app cannot send texts. US phone number. So, you cannot even start it. I actually have an account already, and it doesn't recognize it. Not sure why a company wants to spend money on producing a garbage app like this.

Buyer Beware!!!

Jander8786

This app basically stole $5 from me. They asked for my credit card before reviewing all the information and charged it right away. They do not have a way to modify the reservation and charge a $5 cancellation fee that they claim does not go to them but their credit card processor.

Awful, Useless App!

danana1773

I entered my destination airport and the app routed me from my pick up location to my drop off location. It took me over half an hour to get someone on the phone to adjust their mistake, which also changed the price they quoted me. Their "live chat" help service responded to me once, asking how they could help me (in all lower case letters). Through the entire ordeal and all the messages I sent them they never responded again until after I got off the phone with the agent. Absolutely ridiculous customer service!

Terrible

YMHMSBH

It refuses to allow you to enter a correct pickup address. It just keeps inputting whatever it thinks is your GPS location, which also happens to be completely wrong. Until they fix the bugs don't download or use this app.

Can't even open the app.

LimaAlfa

When I try to open I get a message to install the most recent version. Redirects me back to the App Store and the app I just installed.

Bad developed and bad services

Lucas_infinite

Poorly developed app, price is different from online to the app. be aware, they are charging $88 in the app and only $39 online. Total scam, and their services is bad

I couldn't figure out how to make a reservation

MalvolioFake

And really, what's the point of the app, if not that?

Poor Customer UX / UI

WearShoes

***USE UBER / LYFT POOL instead*** During last phase of registering, app prompts for Coupon/Promo codes after entering your credit card info. The current promotion (PTSAPPNOW) gives an error message: Code used to maximum. Back out to previous page but it confirms my reservation instead. No final 'Review page' given for reservation and no clear indicator if the entered time is for ARRIVAL or PICKUP. And now I lost $5 for canceling.

So easy to use

4soccer

I had to book a last minute flight and reserved this shuttle maybe 4 hours in advance. It probably took 2 minutes to enter my information and then i received a text confirming it and giving me the driver number. I don't know why there are all of these bad reviews on here because nothing was easier than using this app. Driver arrived 12 minutes early. Thank you so much for accommodating me on such short notice.

HNL to LAX to LongBeach ride

Taro brand 808

I'm not sure what all the negative remarks are for. I've never used PrimeTime-RideShare in the past or their App before his trip and I had no problems with them. Drivers were very professional. Their shuttle service, yesterday, from LAX to our hotel in Longbeach was excellent and a very clean vehicle. Our driver Jose was extremely friendly and professional. Also used them again to get from hotel to the docks to pickup my vehicle from Matson. I'll definitely use them again if I need to. 5 stars.