Panera Bread Reviews – Page 13
5/5 rating based on 859 reviews. Read all reviews for Panera Bread for iPhone.
Panera Bread is free iOS app published by Panera, LLC
Tasty food but it stops there
Goonfish
The food is delicious but it’s like pulling teeth trying to get any customer service when there’s an issue. They simply ignore you. In addition, the app is now spamming me with push notifications for a credit card. I thought they sold sandwiches? They can do better.
Zero customer service
Heather Ditz
I order using the app all the time. However, quite a few times the store has gotten my order completely wrong and I’ve submitted service requests because I don’t want to pay for a sandwich I won’t eat. Despite checking the option that I’d like to hear from a representative regarding my order, NO ONE ever reaches out. Has happened 3 or 4 times now. Chipotle and even Domino’s can get customer service right, but Panera doesn’t care at all.
The bagels and sweets at Panera are amazing!!! The Staff are great as well!!!
jcozart13
I love Panera's bakery items!! Each bite is delicious!!!
Delivery and restaurant issue
User who paid $6.99
I ordered $30 worth of food today and wrong orders were delivered to my house. It was missing half of my orders and they sent me two stuff that I didn’t even order. What’s more frustrating is that the receipt on the bag clearly stated what I had ordered, but someone packed the wrong stuff in it. I called the restaurant and they had no idea what had happened. They claimed that they have no control over the Panera app, the delivery third party, and the app for refund. They were nice enough to offer me store credit but couldn’t refund me nor resend my orders to me. The restaurant, delivery, and app are all independent from each other which makes absolutely no sense....I had to drive to the restaurant to exchange the wrong order, thus defeating the whole purpose of online delivery and avoiding contact during covid. So, why didn’t I check the orders? Well, the Delivery is covid contactless delivery and the receipt clearly showed my orders, so I didn’t think to hail the delivery guy to retake my order. Overall, my Panera app online experience has been a huge inconvenience for me and I will not use nor order using this app again.
A step beyond
fat boy George
If there’s a problem they go out of the way to correct it — they aim to please
Radio General Manager loves Panera’s Customer Service
vvveeeerrrrooonnniiicccaaa
The manager, Bruce was exceptional on last week when I came in to bring back an oatmeal raisin cookie that I thought was just a little hard to chew. He apologized and asked if he could bake me a fresh batch. I couldn’t believe he was willing to go the extra mile but he did and the cookie was hot, and fresh out of the oven & absolutely delicious!!! He even suggested a hot drink to go along with the cookies. After a long day & not to mention the crisis that we all face today, it’s good to know there is still good customer service to make the day a little lighter. Thanks to Bruce, I am officially off my diet and will be back for more cookies very soon!
Great app
Gilfromtx
I have no issues but recently am having trouble with locations not showing up. Please fix that!!