OpenKey Reviews – Page 4
5/5 rating based on 44 reviews. Read all reviews for OpenKey for iPhone.
OpenKey is free iOS app published by SDK Mobile LP
Great when it works
ghgpee
Great when it works - and mostly it doesn’t. Inconsistent, hold the phone the same place / the same way and sometimes it works and sometimes it doesn’t. Just downloaded the update and now it doesn’t work at all. BETTER TO GET A KEYCARD- this app is crap, at least at this stage. I’ve spent too much time locked out of my room because of it (multiple occasions / different rooms) to give anything more than 1 star. If there was a zero it’d get that today.
Useless- don’t waste your time
Real awesome
The CS doesn’t get back to you and it doesn’t work. Tried and tried and hotel says they are working on it ?
Timely and Innovative Convenience
010851
This is the bomb! I got my hotel reservation and room access without waiting in line. Everything was done from my smartphone.
Slept in car
Infinite one.
Locked out of my room and the front desk closed at 11pm not to return until morning. Downloaded the OpenKey app to get back in the room and received the following message when prompted to input my phone number: “Alert! Sorry! Looks like you haven’t been checked into the hotel yet.” I checked into the hotel at 2:40pm and have been in and out of the room multiple times. My belongings are in the room. I don’t know why the app doesn’t think I’m not checked into the hotel. It seems that something with the OpenKey system concerning my stay has been lost in translation. I called OpenKey support at 11:48pm PST and was informed that a “technician/agent” who may/or may not be equipped to resolve my issue won’t be in until 9am, the following business day. At which point I will have spent the night in my car, where I wrote this review, prior to my slumber. As it stands, the lack of functionality and/or systematic communication concerning this app has rendered my money for this hotel stay a complete loss.
Amazing! The future!
nontran
While staying at the Lakeway Resort and Spa, we were offered mobile key. We received the text message and downloaded the app. It only asked me for my phone number and text me a code to verify it. Within seconds, I had a mobile key. I used it the rest of my stay. It was so convenient to not have to carry those plastic keys.
Mind blown. Why aren’t these everywhere?!
Lucy Bonson
So much more convenient than a physical key! I was able to go straight to my room without any delays. Why doesn’t every hotel have these yet?!?!
OMG I love Openkey
hornfrong2.0
I will never stay in a hotel without OpenKey! I love it. Made my stay unforgettable.
The app doesn’t work
1111111111es
Didn’t work for me. Couldn’t download my key. Customer service promised a tech would call to figure the issue out. Never got the call.
Great contactless solution
susanBB3
This app was amazing. I loved being able to have contactless entry to my room without having to interact with anyone In the midst of COVID. Looking forward to seeing this in more hotels