myPSE

The new Puget Sound Energy mobile app makes accessing your account information on the go easier than ever. The new mobile app offers increased self-service capabilities, allowing you to: manage your account preferences, view your energy usage, check your balance, make a payment or setup a payment arrangement with just one click. Also, you can track and report power outages in your neighborhood and check status and estimated restoration times, all in the palm of your hand.

Category	Price	Seller	Device
Utilities	Free	Puget Sound Energy, Inc	iPhone, iPad, iPod

Manage your account:
• Review your account balance, prior month’s charges and pay your bill
• Manage personal preferences - select your desired bill due date or enroll in paperless billing
• Change or update your account security, including password and security questions
• Setup payment arrangements
• Start, stop or move your residential service

Stay informed about outages:
• Easily report outages
• View outage status on the map, searching by address, city or ZIP code
• Set your preferences to receive outage notifications by email, text or phone

Reviews

Free electricity
Dinoscruzin

Would be nice but this app gives all you need to access and stay on top of your account. Thank you PSE

Why do I have to keep entering my address?
Shademaiden

My address should be stored so all I have to do is say my power is out. Come on guys it’s not that difficult.

It’s useful, almost.
Dkydkdhfxhc

When the power goes out a good way to flag that the power is out to the utility and see how extensive the outage is to get an idea how long it will be. Payment of bills may work well though not having you touchId / faceId to facilitate login is a major shortcoming. Additionally not supporting payment by apple pay or PayPal is a problem. We really don’t need another place that stores (and then will lose in a breach) your credit card information.

Outage Info Inaccurate
Acacia752

Outage info on this app is often inaccurate, which is the only use I have for it. Seems the info is always hours out of date but impossible to confirm such. Outage web page seems to be more timely but even that is often not up to date.

Missed the idea of the App
seriously confused!!!

I think the developers and I miss the idea of this app or the latest update. The power went out so I went were I had cell service it was 3g and click on the app. The next thing I see on the screen is “please log on to the Internet”. What!!! My power is out so the internet is out!!! I hope the developers of this app read this because I tried to send this to them and there is no way to report it on the app. No sure that they understand. Why make a app to report power outages if it takes to much data to use on cell service.

Would be nice if
Geofotin

It would be nice if it saved payment information, or had you use a passcode to bring it up. It’s a bit tedious to type it all in each time, but still more convenient than mailing in a check.

Wish I had
johnsmd7612

I wish there was a way to save the payment details. Why do you make me type it every time? It's no fun. I would give more stars if my pain goes away.

Pathetic
ottfjdijde

This app is terrible when it come to getting outage information. When you sign up for text notifications it doesn’t work, outage information is not updated Don’t waste your time with this until they make significant improvements.

Better
WoodDoc5171

Follow up to previous review. No longer having crashes and the location has been accurate. The utility for reporting a power outage works great. But, letting you know the status of the power outage at its various phases (reported, under investigation, crew onsite, estimated restoration) seems poorly updated. I don’t think that’s an app problem, but a data upload issue. The biggest issue I’d like to see resolved with the app is the ability to select a specific date to pay a bill. It defaults to today’s date and there’s no way to set a pay date in the future (that I’ve figured out). ************** Previous Review: No longer just an outage map. Now you can see your bills and payments as well as account info and payments. App crashes once in a while, but infrequently. The outage map is starting up showing downtown Bellevue rather that the specific area where our service is located (nowhere near Bellevue). That seems to be a repeatable glitch and needs to be corrected.