Mitel Connect Reviews

Updated app won’t connect remotely

dcmsufan

I tried to follow the instructions in another review on this page and email you folks directly. The message bounced and says it only allows mail from internal and or approved senders. How do I get added to the allowed senders list?

Pretty good

707miranda

This app is pretty good. Here is what I would like to see in future updates. - IM functionality - Ability to add to favorites list from app Otherwise it works well.

No iPad support

josejrp

The old Communicator used to work on the iPad, including video chat support. This new client won’t even let users login an iPad, displaying an error about requiring a cellular connection. Of course, it also does not support iPad resolutions.

Always disappointing

Valletettendent

Each revision brings new issues, breaks old functionality, and generally makes the app less functional. Currently it rarely connects over LTE data, only wifi, sometimes tells me to please wait (forever) when dialing a call, has difficulty searching enterprise contacts, etc. The new swipe to dial is a terrible feature, usually launching the iPhone menu instead. And technical support, if I can ever reach it, is of little help, and rarely solves any issues without creating additional problems. Please fix your service and your product, you currently hamper my productivity, not improve it.

Getting there, but not yet

dEnoclaF

Refreshing voicemail consistently notifies me of an authentication failure, then I'm presented with a login screen and my creds don't take. Recents calls don't synchronize with the desktop client. This I don't get at all. The information is there, and the best way for me to see it is through the user portal. Why can we not SMS via this app? Had to drop to 1 Star, because this app is worthless. I can’t receive or dial out of it unless I use carrier minutes.

Great for remote users

myzamir

I don’t have any trouble with this app. Very reliable and easy to operate. Great to conduct business while on my way to work. Our phone system is a legacy cloud platform from the M5 and we do miss some current whistles and bells, but I really don’t need those IM or Presence. Most important that the calls to my business number is delivered to my device and I always can call out, or check my voicemail in the old style pressing 1 on the dial pad. However, integration with outlook calendar and one touch dial to the scheduled conference is the best.

Still no better than when it was ShoreTel Connect.

SwankPeRFection

Can’t make calls with AirPods. No audio is heard. Way to go Mitel. ?? Can we get a fix for this already?! Was told by TAC and app support here that IM was going to be reintegrated into this new app on next update. Update happened and still no IM integration. Also, the previous Mobility client also had video conferencing capabilities and this one doesn’t. How is this an upgraded platform for Mobility when you take away features available in the last client?

Come On, Really?

Baboontunes

Okay so the ShoreTel app used to be really slick, and now Mitel owns it. The new Mitel app looks like a Wordpad document compared to older ShoreTel app. Unimpressed. The iOS Mitel app also doesn’t WORK. The Android version does, however. Waiting for the latest app revision which has been promised for 3 months, so I can actually use the licensing we bought a year ago. Get it together, and put some effort in. I need messaging, mobile extension, video calling, Exchange contact integration—all of it to work as well as the ShoreTel app did 2 YEARS AGO.

Works great now

Atomicadecay

I’m happy to say the 3/1 update solved all the issues I had been having with the app. I no longer get random communication errors, voicemail and IM are working and stable, and I’m actually able to manipulate my availability. Good job! ?

App keeps crashing

You're irritating me

All of a sudden the app keeps crashing. Can’t use it at all. Very frustrating.

Mitel Connect Reviews – Page 9