Lids Loyal Reviews

Horrible customer service! Don’t order online with them

Michael A Hunter

I mad a near $400 online order. I hadn’t received it I called they said it was delivered and signed for I said kool. I ask my mom she ain’t get nothing. I call back ask for the name that signed they pose to get back to me never did. I call again they said fed ex/ups delivered it but it wasn’t signed for they said it was left with a neighbor.(but wasn’t sure which) We ask neighbors they ain’t receive nothing. I call back I get another story now they saying it was left in front of the door. I’m like I never received it. They then say we gonna send it up to corporate and get back to me. I call back they tell me corporate says file a police report. I go to the precinct the sergeant said if you don’t have video proof it was stolen they can’t make a report.( in every state it’s different and that’s New York State law)I call lids back tell them again they say we gon send it up to corporate again. I as usual had to call them back I get we need a letter with the precinct letter head saying it can’t be done. The sgt says they giving you a hard time why they don’t just resend it I’m like idk he said fed ex/ups left it in a building with over 100 apt them or lids should be responsible. He then apologized and said again he sorry he can’t give me a letter either. I called them again they gonna send it up to corporate and of course they ain’t get back to me in the 3 or 5 days I had to call again after 2 failed attempts I get them I get told you have to get a police report I gave them the precinct # sgt name & office # they said they gonna send it up to corporate and get back to me I said no I’ll get back you you in 10 business days instead. And then I get told corporate said they need a police report or letter They gotta give it to you I told them look I gave you the sgt name # and precinct reach out he’ll tell you that. She tell me well corporate said if you can’t get a police report or letter we can’t help you so I’m like what that means I’m out of $400 dollars? She said looks like it yea sorry bout that I’m like is this how you’ll treat a customer who been shopping with you for years who spends $400 dollars? She did apologize for it and said herself it was unfair but it was out of her hand so I got ripped off for $400 they lost a good customer and I promise you lids will never get another dime of my $$$ never seen such unprofessional behavior in all my life.

App Crashes

Tbearsdaddy

App has been crashing more often than not lately. Open it up and cant even view merchandise before it crashes.

worst customer service & online sales

Nando1000rr

it’s weird, it says it’s the lids app but it redirects to lids app/website when you want to shop .. I guess it’s an app inside an app, .. just don’t hit the big top left back button, or you just lose your search and start all over again ... they have a few tweaks to fix, it’s just taking them longer to figure out there is even a problem in the first place , the worst customer service, returns and everything in the middle, ordered a hat online that’s in every store, it’s been a month and still no hat, it shows complete, but fedex still hasn’t picked up the package from them ... I’m still waiting for them to release a previous refund since they didn’t have the product, it’s been almost 2 months and nothing .. I’m done with this sleazy company..

Crashes

mrray34

I’m having the same issues with this app, everytime I try to use it it crashes can you guys please fix this as soon as possible

Needs improvement

Brennanp2004

I love lids but this app is horrible the whole layout is bad and the app take you to a browser to shop for hats and other stuff horrible

Wrong Password

Chill boi

If the company decides to fix the bug, stating wrong password username combination. I may actually enjoy the app, instead of going online.

Lids can do better!

spainsdaman

This app doesn't show the correct rewards points, or any accumulated rewards points at all! When you click on "shop", it takes you to the lids webpage and once you're there, the page doesn't show your membership discount for any items at any point. For a company that has stores everywhere and has made a lot of money, I would expect them to make a website and app that provides an easy platform for using membership discounts and buying products!!

Not a functioning app...

Nicki Sacs

Just closes on you and when you click on an item, and then go back, you’re sent to the top of the page if you were towards the bottom of the page. Just not an app you should download. Get your **** together and fix the app if you want to make some sales and keep your customers

Not good

anitanycchick

Lids can do so much better. Thank goodness their at least good about sending promo email on things.

Crashing issues

$1986

Always crashing.... what’s the point in having the app if he redirect you to another page

Lids Loyal Reviews – Page 3