GiantFood Store SCANIT! Mobile Reviews

Doesn’t Work

Guit arist

Asks me to login to the Giant Wifi, which I did. But it kept asking me to login. Customer service desk knew nothing about the app. Used in-store ScanIt instead. TOTALLY WORTHLESS!

Ok

Ryan The Wise Guy

It is good if you want to use your phone, but you have to be on giant WiFi (which is very slow)

Please work our all of the kinks before you release this

TheBluAndGold

I entered all of my credit card info at home just so it can tell me at the store that the app is not compatible with I stating purchasing at my location. It instructed me to go to a register where the app decided to not function after selecting pay now. I had to rescan all of my purchases. This is the second time this happens to me. It’s a bait and switch. This app would be so awesome if it did what it claimed.

Terrible User Experience

Jacob Computer

This app is a failure for me. There’s no support for Apple keychain which is pretty easy to implement from a developer’s standpoint. This may seem like a small detail but it’s a non-starter for me if I can’t even manually copy-paste my password in to create an account. The UI is a mess as well. My only recommendation is a ground-up rebuild.

So embarrassing

Hgabell

I used this app to scan my groceries but the mobile pay didn’t work and I didn’t have any other way to pay. So I walked out of the store without my groceries and reusable bags. I have never been so embarrassed.

Trying to avoid Coronavirus

Mjbills87

I went to the store and ask her which apps use, I enter all my Information. I got the app to scan the food items. I went to check out and it was not working. They told me I need to go to self checkout and pay with my credit card. The whole point of all this is to not touch any but the food and my phone. I want to help by not getting the Coronavirus. So this is the time to have it working and teach everyone how to use it.

No good

jakdi repsm

Would LOVE to use this Now, during Covid19 But it DOES NOT WORK! Tried it at the store, it said I needed some kind of assistance So I went to customer service where the woman behind the desk didn’t know much about the app and didn’t know how to activate it. Said WIFI must be down. Come on AHOLD! Get your act together! This would be a really useful app during this time of social distancing Just scan items, bag them as you go and have it paid for by the loaded credit card. IF that’s how it’s supposed to work, b/c I’m only guessing since IT DOES NOT WORK:(

Awful experience. Shame on you Giant

Rockn1rn

I’ll give it one star for scanning my food. Giant was packed with people and I thought using the app would be quicker especially during a pandemic. There’s one line to all of the registers and people were not 6ft apart. The employees did not know about this app and kept telling me I had to wait on line. I had to go all the way around an aisle through the bakery to get back on line only to hear the employee laughing and talking to other customers about “she’s trying to use something on her phone to cut the line” I went straight to customer service and told them this was unacceptable behavior. They apologized and said they had to register my card although I already did this step and gave me a $10 gift card. Well I still think this rude lady should be suspended. I’ve been using Sam’s club scan and go for years and never had a problem. There’s no special line for users of this app at Giant so save yourself the trouble.

Avoid this app

vzadd

Scanning works ok but some produce will not scan and you can’t easily increase quantities when purchasing multiples. It’s a pain in the neck. The biggest problem is after you complete your cart you still need to wait in line for register to pay. You load your credit card to the app but there is no way to apply the payment without stopping at register. Stopped at customer service and 2 people there had no idea how it worked and they couldn’t find any instructions. I had to pay for the produce that didn’t scan. So all in all it was a waste of my time. I told them to look at Sams Club for app design and that they should pull their app off the store until it’s fixed.

Must set up in Giant store!

Mikscher

I see so many people not getting this app! It is great. It ONlY works when you are logged into the Giant store free WiFi system. If your card doesn’t link- go to customer service. They needed to give me a new card and number (everything transferred) and now I can scan my groceries as they go in the bags, I go to self checkout and scan my Giant card and my purchases all ring up and I pay and am gone.