Fuze Mobile Reviews – Page 5
5/5 rating based on 49 reviews. Read all reviews for Fuze Mobile for iPhone.
Fuze Mobile is free iOS app published by Fuze, Inc.
Peace of Junk!
Fred123321
Nothing works with this App. My company have decided to use Fuze and we are having every kind of issues with it, EVERY day!! It’s effecting the entire business productivity!!
Not for Business
espikes23
This app is very frustrating. I was on a call with a customer, kicked it off from my mobile, crashes in the middle of the call and the app no longer has the meeting loaded so I can’t use the one touch sign in. I’m driving. By the time I dial in, everyone has left. Terrible app. All kinds of issues. Mobile app and for PC. It just doesn’t make sense as a business application. Probably pretty fun for consumer use, I guess.
Sales
deluer913
Absolutely love this app! I’m able to join meeting so easily from anywhere. It’s really great for communicating and chatting with co-workers.
Easy to use
Mottymottmotkdvs
Fuze Mobile App has been nothing but simple to work with. I have had no issues and love the new updates. Looking forward to seeing what else they continue to roll out.
Mobile app needs improvement
JJLLABEU
I use Fuze for work. I work with clients in several different states so I usually have 3-4 phone numbers on fuze with different area codes depending on my region. I only really ever use the app when working from home, but it is frustrating that I can’t pick which area code I want to call from when on the app. It let’s me do this on the desktop computer, why not on the app as well?
Love it!
Bobberanne
I use Fuze everyday and I no longer have a need for my physical/traditional handset. I can be truly mobile and have the same experience on my laptop as I do on my mobile phone.
No Apple Watch app
Mjlowe75
For those of us that like to keep our phones on silent, I rely on my watch to alert me to incoming calls. The Fuze app does not integrate with the Apple Watch yet so I only get notified after I have missed the call. Please integrate the app better with the Apple Watch. There is also no real way to decline a call which would be nice.
Lacking common sense features
Great Artists Steal
I log into 19+ phone queues in fuze, which it is NOT designed to handle—apparently my company has pushed to have our instance enhanced to function to our needs. The mobile app lags all the time and doesn’t display any of the queues like the desktop client. There is no way to do warm transfers, you can merge calls but if you hang up it kills the whole thing. The mobile app also doesn’t display which phone queue incoming calls are coming into, which has made it extremely difficult to troubleshoot issues with my help desk team and Fuze support. Fuze support is unavailable for end users, even for basic questions and issue reporting, as if any internal help desk team isn’t already busy enough that they need one more task on their plate to handle as middle-men. And there is no documentation anywhere on the app permissions—why do you need motion & fitness access for a soft-phone? Fuze has the right idea with the UI and general features housed in a single client. I understand the mobile app is supplemental to the desktop client. But that shouldn’t mean a user loses access to certain features because of the different platform. There is a lot of potential here, it’s just buried. Realistically I think this deserves 1-star, but the Fuze dev team seems to be listening (or has been pressured enough) so that deserves a star on its own.