FARFETCH - Shop Luxury Fashion Reviews – Page 12
5/5 rating based on 122 reviews. Read all reviews for FARFETCH - Shop Luxury Fashion for iPhone.
FARFETCH - Shop Luxury Fashion is free iOS app published by FARFETCH.COM LTD
They just cancel my order
Mooshokhachikyan
So usually im not leaving review or comment if its a bad application or company im still positive and giving them 5 star but this one is totally different story So i put my order like a week ago before Christmas with hope its gonna arrive exact day for Christmas. Anyway i put the order i got email we’ve got your order okey after 3 days they sending me email and saying we just hot your cancel and refund your money ( I didn’t cancel anything: its okey let me put another order so now that item is expensive or my size sold out . And im looking my statement so they charge me they refund me and after 2 days they charge me again : so now i have to call bank and do 3 way phone call to get my money back : thats the whole story thank you
won’t open
Iseaidea
app won’t even open it just gives me an error and when it used to open it’d take like 20 minutes to load
Disappointing
RobxzNYC
This review is about the app itself, not about Farfetch as a business. 1. Haven’t read any mentioning of the extraordinarily long time it takes the app to launch. I timed it, 30 seconds until the landing page appears on my new iPhone 7! It’s in a league of its own. 2. Will you let me favorite items only in my size? I don’t need to fill my favorite list to satisfy your algorithm while none of them has my size available. 3. Will you let me click on the designer name ONE TIME to see their entire product list? Why do I have to SCROLL to the bottom of an item page first, click once to expand the designer section, and click once again to see the collection? 4. I will not buy on Farfetch until you give me the personalized shopping experience you promised as you demand my sharing my browsing preferences openly, with which I’ve been particularly patient and consistent taking into account of the time it requires for machine learning. The one preference that I have yet it’s ignored is viewing items in the order from price low to high. I’ve shown no interest at all in seeing what products Farfetch recommends but you simply refuse to stop feeding me your recommendations! Technology not only allows retailers to track shoppers’ online footprint, but also empowers shoppers to customize what information they want to see and how to see them, which must be enabled by retailers but they don’t. The answer to retail’s future has always been driving the next new exciting product, so the fundamental issue can be forgotten, but for how long?! The fundamental issue is the relationship between consumers and retailers is a distrustful one rather than a mutually beneficial one.
Best deals!
claumarcrlla
I’m so pleased with Farfetch because they have a great service and good prices!
Horrendous order support team and broken promise
Dang I hate crashes yea
Farfetch does not stand by its customer promise of great service... or even good service for that matter. I’ve never experienced such overwhelming incompetence from an order support team. I noticed that my order contained an unapproved surcharge, so I contacted support via email and phone and requested an order cancelation. They then waited until the item shipped the next day before responding that they would look into it. I called in and talked to a clueless guy who first told me that the order could not be canceled because it had already shipped, but he promised to help and asked me to call him back in two business days if I hadn’t heard from him. Then, Farfetch proceeded to overcharged me, in the wrong currency. I contacted them on the second business day, and then they refused to fix the charge unless I returned the order and then re-purchased it. With PayPal’s exchange rates, I wouldn’t even receive a full refund! Massive, rude, insulting waste of time and energy. At these prices, I’m absolutely furious. Terrible, terrible, terrible.
Nothing But Good Service
Medali
Thank you for the amazing experience More discount code for the VIP please