DRYV - Dry Cleaning & Laundry Reviews

Avoid at all costs!!!!

HateDRYV

Avoid at all costs! They cancelled my order without notifying and now I'm stranded without clothes for a whole week while traveling for work. Amateurs - don't have their sh** together...spare yourself the headache and go to your neighborhood dry cleaner.

Won't use again.

himynameisviet

I'm in LA, and it's hard to find a good laundry delivery service unlike NY or Chicago. They supposedly operate 24/7 but my order has yet to be ready (just simple wash/fold) and it's been 7 days. I emailed twice and finally got a response that the cleaner took longer because of the holiday. Understood, but the app doesn't have any data to support that and the lack of responsiveness is awful for this type of service. I should have just taken it to a cleaner myself. Do not recommend for LA!

Fresh look, same great experience

Wierguy

New design is even easier to use, with clear order options. Love not having to worry about my laundry!

Amazing Service

Handsonjon

Colleague turned me on to this app while traveling through Chicago. Super quick turn round. Lots of updates on the status of my suit. Can't wait for Dryv to make it to my city!

Wrinkled clothes and very expensive.

Nomachineman

Normal clothes were very wrinkled when I received them back. Some things were so wrinkled that they went straight back into the dirty pile. Put in CTA20 coupon code and didn't get the discount. I email the support about this issue and never got a response. It's also important to note that laundry is much heavier than you think. I turned in one basket worth of cloths and a few (6) button ups. Ended up costing more than 80 bucks.

App has its glitches/crashes-but horrible service

Kk_katers

The app has a tendency to not hold onto the date and time selected for pick up when placing order. As a result, you are forced to ask for the delivery again at the time when you're expecting the item to be returned. Horrible customer service! sent a comforter in to be dry cleaned & they held it for three days longer than my selected delivery date. Then to top it off, promise when I got the item back it wasn't even cleaned; no one had even touched it! Stay away!

Horrible customer service

NeedsFNCU

Horrible customer service from the support staff all the way down to the drivers. Faithfully late, rude, disorganized and incompetent. I keep hoping they will turn it around but they always let me down. The Chicago "team" in particular especially needs some serious customer service training!

Used for months-- giving up now

mccartut

I used DryV 6-7 times over the course of a few months. Convenient at the start, but I've encountered more and more problems. That paired with increasingly ineffective customer service means that it is no longer worth paying additional money per item for this service. A number of problems: -dishonest pricing-- noticed a "expedited" charge on an order that hadn't been expedited. They fixed it when I contacted them. -unreliable pick-up-- The first time that a driver didn't show up on time, they sent a courier immediately and gave me a $5 credit. The second time, they pretended that I had never scheduled my drop-off even after I sent them a screenshot. The third time, they barely apologized and said they couldn't send my order until the next night. -technical glitches-- App allowed me to schedule pick-up for a time when the cleaner wasn't open. The app also showed that I was getting my dry cleaning from a different provider than the one they sent it to. -ineffective customer service-- Only way to communicate is through email, which is unreliable at best. No option to text or to call them. For later mistakes, they barely apologized and never offered refunds or credit for mistakes that were clearly their fault. Dry cleaning pick-up and delivery is only convenient when it is reliable. Sadly, it seems that DryV can no longer provide that service.

Terrible Service

MDH925

This is the absolutely worst on demand dry cleaning service on the market. If you're considering trying out his service, I would highly recommend choosing a different company. I rarely rate companies on here unless the services are absolutely terrible and feel I should let others know. Here a few reasons why I would avoid DRYV: 1. Multiple time they have missed the pick up times and then have their drivers start calling you multiple times during the work day asking where the dry cleaning is. The issue is the app clearly states the dry cleaning is with your doorman. 2. Multiple times dry cleaning is not cleaned and smells worse than you received it. You then have to resend the laundry back to get cleaned again. Completely eliminating the convenience of the service. 3. Most recently they sent me the wrong dry cleaning. I only received 1/3 of my order. I emailed them and asked for a call back, but only receive emails from various customer services reps. The reps said they are still trying to "locate" the shirts bc they sent them to the wrong person. The next day they sent one of their drivers to my front desk and he verbally harassed my amazing doorman, accusing them of losing the shirts. It has been over 2 weeks and I still do not have 6 shirts back with over $600. The most recent incident has been the last straw and I will never use this company again. Buyer/user avoid at all cost.

Terrible Service

Beeks113

I would definitely NOT RECOMMEND using DRYV or Corner Stone Cleaners. I began using DRYV in February 2016. The company was fairly new at the time and I was looking for a reliable delivery dry cleaning service. Because of my job, I could not reliably get to a dry cleaner to pick up my clothing before closing time and DRYV seemed to be a reasonable alternative. Over the course of the past year, several orders have been riddled with minor issues - missed pickups/drop offs, misplaced items, stained clothing, etc. - but, DRYV was always able to resolve my issues in a reasonable manner. After several stained items and the second missed delivery (when our clothing just never showed up), my wife suggested that we look for a different option. But, my attitude was that as long as DRYV continued to be responsive and able to resolve any issues that arose, I would stick with them. Long story short, my wife was right. Most recently (January 2017), I submitted an order of several items for dry cleaning including a two piece suit. The orders was processed by Corner Stone Cleaners. When the order was dropped off, the suit pants were returned, but not the jacket. I notified DRYV support as soon as I realized that the jacket was missing in hopes that they would be able to locate it. Unfortunately, neither DRYV nor Corner Stone Cleaners were able to locate my jacket. They offered to replace the jacket, but I explained to DRYV that this suit was custom fitted several years ago when I lived elsewhere and that I had no mechanism by which to obtain a jacket to re-complete my suit. Thus, I asked that the suit be replaced in its entirety. After several rounds of back and forth emails, they refused to replace my suit, but did offer to purchase me a new jacket. Even after that, I have gone back and forth DRYV customer service and have gotten the complete run around. We are now going on three months and I still do not have a replacement item. Best case scenario, I will be left with suit pants without a matching jacket and a suit jacket without matching pants...over three months after my item was lost. Ultimately, DRYV and/or Corner Stone Cleaners lost my item and I am stuck with the expense of purchasing a new suit. Needless to say, I will no longer be using DRYV or Corner Stone Cleaners for my dry cleaning and laundry services and I would certainly recommend against using either business.

DRYV - Dry Cleaning & Laundry Reviews – Page 4