CTBI Mobile Reviews – Page 2
2/5 rating based on 50 reviews. Read all reviews for CTBI Mobile for iPhone.
CTBI Mobile is free iOS app published by Community Trust Bank, Inc.
Cannot login
geraks129
Since a few days ago I can’t login with the app. It locks me out and I have to call to unlock it. Can’t use the app anymore. Will probably change banks. Everyone clueless that I talk to.
Terrible Update
nwardoutward
This app used to be great with no major issues but lately it has been crashing and losing saved user ID information. Once you get through the security questions to access your account, the app logs you out and goes back to the main screen prompting you to renter the security questions.
Doesn’t work 75% of the time
Greatapp14699644
Doesn’t work most of the time... terrible bank. Gonna switch asap!! Don’t bank with community trust!!!
What’s the point of having an app if it’s always down?
jafeather
This app hardly ever works! It’s so annoying!
Horrible update!
Robb$
This last update has been absolutely horrible! Even though I have enrolled my phone number and elected to use Facial Recognition, (dozens of times) I have to manually sign in just like a first time user every single time I sign in! Inconvenient to say the least! If I didn’t love this bank I’d go somewhere else just because of this app.
Worst app and worst bank ever
Luckydragon33
This is the worst banking app that I’ve ever seen. Constant glitches, immediately getting kicked out of the app and it claiming that “my connection timed out”, and constantly having to renter my log in information despite checking all the right boxes. The people on the customer service line are really nice though and the only redeeming thing about this awful company.
Unsatisfying
KentuckyUser
There’s always something wrong with this app! It doesn’t recognize my information, times out on its own and nor kicks me out and makes me fill in and sign in over and over again! You guys need to do more updating to this app more often rather than 6mon- 1 year! Awful!