Cisco Technical Support
| Category | Price | Seller | Device |
|---|---|---|---|
| Business | Free | Cisco | iPhone, iPad, iPod |
What's New in v3.17
• Dropped support for iOS8
• Added support for Cisco Field Notice mobile push notifications
• Added one time option to adjust mobile push notification settings after login
• Minor code cleanup/maintenance
Basic features available to all users:
• Engage with fellow networking professionals, ask and answer questions through the Cisco Support Communities
• Access to product-specific support content for over 7,000 Cisco products
• Access to over 1,700 troubleshooting and configuration guides authored by Cisco TAC Engineers
• PSIRT (Security Advisories), End-of-Life and Field Notice mobile push notifications
• Cisco Reseller Locator found in Tools
• Bookmark your favorite RSS Feeds, and Video Channels - Available in "My Shortcuts"
• Save content with Pocket (Read-It-Later) service. Go to http://www.getpocket.com/ to learn more about setting up an account
Advanced features available to Cisco Support Contract Owners:
Service Requests & RMAs:
• View, Edit and Create Service Request and track RMAs
• Access to all case notes, and attachments (txt, pdf, xls, ppt, doc, and image file types)
• 30 Day history of Service Request related mobile push notifications found in "My Notifications"
• Receive Service Request updates via mobile push notifications
• Direct access to your TAC Engineer, On-Site Contact, and Field Engineer via phone or email
• Bookmark urgent Service Requests for easy reference from "My Shortcuts"
• Single tap to request case updates, case closure, and reopen cases
Service Contract & Product Coverage Information:
• View contract information and set-expiration reminders prior to their expiration with "My Contracts"
• An embedded bar code scanner makes it easy to lookup product coverage details by serial number with "Check Device Coverage"
• Ability to validate and update the current installation using your current location
• Manage your install base (view EoX, warranty and coverage status) for up to 10,000 devices with "My Devices"
• Access to Contract Renewal, Last Day of Support, and End of Life reports in My Devices.
Bug Search Tool:
• Research Cisco software bugs by product, iOS version, or keywords
• Bookmark software bugs for easy access from "My Shortcuts"
Tools:
• SSH / Telnet Client
• IPSec Overhead Calculator
• VCS Service Checker
Have questions or want to provide feedback? Send us an email at: [email protected]
Reviews
Great Application!
Captain 88
This application is great - it helps me to interact with Cisco's Support Community, and engage with others that have similar technical challenges. Also, I really like how easy it is to use and find information.
Great app
Cookingboy
The new iPad version is great, now only if they can update the older iPhone version to match the new look it would be awesome!
Good Utility
RBNetEngr
I have been using this utility for several months and have found it to be very useful to navigate through the various Cisco support communities. It also makes it very easy to find and view Cisco video tutorials. I have not found anything negative so far.
Fantastic app
K Woodard
Easy, effective locator of information, following threads, locating valuable videos on You Tube but specific to Cisco and network protocols. I teach networking and can't wait to show my students this utility and use as another tool for troubleshooting.
Disappointed
Skord
I installed this thinking I'd have access to my support tickets on the go, but this is not the case.
