Autel Robotics Starlink Reviews

Please fix for iOS 13

1st to Write

Love video is laggy. I’m receiving one frame per every fix seconds or so. I tested the app on an iPhone running iOS 12 and it’s fine. Please fix!

UPDATE: I called Autel and apparently there is a simple fix to the video latency issue. Once you open the Starlink app, go to the in-app settings under the general settings tab. Once there disable “Hardware decoding”. I’m still disappointed that this bug hasn’t been addressed officially in over a year, but I am raising my rating from 1-star to 3-stars. Ever since this update, my drone has been having major issues streaming a live feed back to my iPhone. The video feed I get is approximately one frame every 5-10 seconds, which is not ideal or safe for flying. When using an android phone, there is no issue. Autel, this app hasn’t been updated in two years. Don’t be one of those companies that drops all support to your early customers and hardware just because you have a shiny new device you want to sell. Once this issue is resolved, I’ll happily re-evaluate my one-star rating.

Best customer service ever!!!

dub u D

I had an issue with my drone I called them and hung up before anybody answered thinking it’s just gonna be a waste of time. Within 2 minutes I get a call from them and they assisted me with my issue . Never had such great customer service, for that I’m a loyal customer.

Promise NOT KEPT?

Uuuuussseeeeerrrrr

Where is the promised 20mp camera???

Distance and Video response has plummeted

editbrain

After applying this update my X-Star Premium has become my least favorite drone to fly. It seems like it is stuck in beginners mode. The video dropout it horrible now, and this is when flying where there aren’t any homes. I am talking about pure farmland in AR. I have now put this drone away until another update comes out, and have gone back to flying my DJI Phantom 4. I have had my Phantom 4 for many months before buying my X-Star Premium. When I started flying the Aurelia it quickly became my favorite over the DJI, but like I mentioned that has reversed for now. Come on Autel! Release a new update with more video power from the controller. I wish my Autel flew like it did before the update.

Still no updates, still doesn’t work

Motolijah

Still doesn’t work on newer Apple products with ios11. Or newer. Its been months still no updates, I contacted them and was told to use an older iPad without updates but now that doesn’t work because it’s not updated...

Extraordinarily good drone & app

BPritt69

I’ve owned my X-Star Premium for ~ 6 months now and am extremely satisfied. I own an aerial production company which I use the X-Star for filming and with exception of the limited flying distance between the controller and the aircraft, I have no other complaints.

Do not update to iOS 11.2 UPDATED

Natemeins

Have owned my XSP for over a year now and until lately it and this app has been flawless, and would have gladly given them both 5 stars. After updating to iOS 11.2 much of the functionality has been lost. Live feed and telemetry is fine but settings, aircraft status, and especially camera settings and adjustments do not work. I have verified this borrowing a friend’s iOS device running 10.x. Still not sure if this is an Autel or Apple issue, I’ve read both ways. Hopefully this is resolved soon, and until then I’ll likely keep my aircraft grounded. Just not worth taking a chance of flying with limited control. The aircraft relies fairly heavily on the app for its primary purpose, and if the app is broken so is the bird. If I know Autel though, this one will be fixed soon as their customer service is second to no one. Update: Since iOS 11.3 all functionality has returned, and apart from one intermittent glitch has been working flawlessly. That glitch would be when in “follow me” mode and the aircraft falls into “low battery” and begins its auto go to home mode, the mode can not be cancelled despite repeatedly pressing the “cancel go home” button on the screen. Most times eventually it will cancel but not without me having a near heart attack that my aircraft is going someplace I don’t want it to return to! This glitch is the only reason I give 4 stars and not 5. Not sure if it’s the app, the aircraft firmware, or normal operation. Still, DJI can eat their heart out, this app and the XStar Premium are excellent products, extremely reliable, and customer service is second to none. I continue to recommend them to anyone interested in getting into aerial photography.

No iPhone X Support

rdeleon774

Where is the love and support for us iPhone X users Autel??? Please update this app to support full screen. Thank you.

Solid App but needs to function with new IOS

CUBS2SHIP

I love the app but my SD card never reads and I can’t take pictures or video because the app needs to be updated

Autel Robotics Starlink Reviews – Page 2