Appalachian Power Reviews – Page 3
3/5 rating based on 28 reviews. Read all reviews for Appalachian Power for iPhone.
Appalachian Power is free iOS app published by American Electric Power Service Corporation
Something has gone wrong
Mike_Beels
I’ve used this app since I discovered it a couple years ago. It’s really great until recently. Something is wrong and it will no longer let me login. Please someone fix this issue.
Great app when it works
Bb 1255
I used to love this app. So easy to pay my AEP bill but recently, it’s down more than up. It erroneously rejected a payment I made saying there was no account found even though I had been using this app and same account for months and the account number was clearly on record. I deleted app and reinstalled and it took payment but it caused AEP to charge me a fee for returned payment. I’ll be deleting this app permanently and use auto pay.
FIX THE APP!!!!
DCCSGCD
I have used this app for a long time and haven’t had any trouble until now! Every time I go to look at something or for instance I’m trying to add an account number I get the same thing over and over and it says “OOPS! Something went wrong on our end, try again!” I can’t even login now!!! Very frustrating!!!
Completely Useless
1358964electric
This app never works. Always says “OOPS, there’s a problem on our end.” No joke, the problem is your app is terrible and 99.9% of the time completely USELESS. It’s just aggravating.
Error message
bdkaowtbskaos
Please fix the error message other wise it would be a awesome app I’m able to keep up with my bills between my places!
Useless app
Upset301
You would think they could design an app that works.Can’t see usage or other items but it sure will let you make a payment.I will be going back to paper.
HORRIBLE SERVICE
Z_5296
This app doesn’t work - neither does the website. It seems others have been having the same issue for awhile ever since updating a website. You’d think with the amount of electric bills plus a recent upcoming rate increase they could improve customer service. This past bill after waiting an entire month thinking surely things would be fixed to pay my bill - didn’t happen. This results in having to write a check and mail or call which is all automated and takes FOREVER on top of an additional charge. Get it together for your customers. Every other utility company I deal with around my area has a functioning website for customers at the least.