Great app when it works – Appalachian Power Review

I used to love this app. So easy to pay my AEP bill but recently, it’s down more than up. It erroneously rejected a payment I made saying there was no account found even though I had been using this app and same account for months and the account number was clearly on record. I deleted app and reinstalled and it took payment but it caused AEP to charge me a fee for returned payment. I’ll be deleting this app permanently and use auto pay.
Review by Bb 1255 on Appalachian Power.