Amazon Relay Reviews – Page 12
5/5 rating based on 269 reviews. Read all reviews for Amazon Relay for iPhone.
Amazon Relay is free iOS app published by AMZN Mobile LLC
GPS DETECTING ARRIVAL
balcazar19
This app was fine until they added the detecting arrival feature once you get to your stop. I have called 3x already in one day to receive the ARN number from support bc the feature cannot detect I am at my pick up location even though I am obviously there. FIX OR PUT IT BACK THE OTHER WAY.
New update is bad
Samuel3201
This app used to be goo, but they changed the entirety of how to update loads in it. Now my drivers get to gate and it still says “APPROACHING GATE” and won’t let them check-in. The swipe option at least worked, now they sometimes have to wait till they’re past the gate and gate employees are getting annoyed. This new app update is actually causing delays on its own. The guard shacks had to have driver go forward and then come backward multiple times just to get the app to go into saying the driver was there. CHANGE BACK TO SWIPE, AT LEAST IT ACTUALLY WORKED!!! UPDATE: It’s even worse than I thought. It tends to update the departure time before it adds trailer info so it spawns an email to dispatch each time saying trailer left without trailer ID. Literally EVERY time. Also on LTL runs (single VRID with multiple stops) it fails to update the departure time entirely. Our dispatch had to update the times manually and it messed up their performance. FIX THESE PROBLEMS!!!
Extremely cheap brokerage
Prince1616
Amazon not paying loads as much as marketing they are extremely cheap brokerage as well no good communication with carriers always very long response they need to fix this ASAP. Never recommend amazon brokerage for truck loads.
Ending the trip
Hussein Lafta
When we sign in a load , empty trailer for example, we arrive to the facility sometimes there will be no empty trailer , we can’t cancel the load on our app , there is no option like , no trailer available
VERY poor customer service
Travel brain
This is a great app for sure. The functionalities , time saving features, cool user interface and beyond that is the great potential that this app has. No one can deny that. However sometimes you encounter a problem thats impossible to solve unless you talk to someone. For example another day I was in Dallas, TX and there was a load posted. Going from Dallas, TX to NC. I would take it but the appointment is set to make a delivery within 5 hours. Yes I said it right - 5 hours from Dallas, TX to NC. Obviously this is an Amazon schedule error, but you can’t help if they don’t answer the phone calls. Thanks
Pro Ag
Pro Ag Boss
My only critiques would be when you’re on the app and you go from the regular load board to post a truck that it give you the same option as the regular load board. The option for one-way or round-trip would be nice in the post truck and. Also on the post to truck it would be nice to have an alarm instead of a notification when you’re selected for a load since it’s an audiobook if you happen to fall asleep which I did you could possibly miss your load.