Great app and great customer service! – iSURVEY - Offline Survey Forms Review

This app is versatile and very easy to use. I shopped around quite a bit when I was in the market for an offline data collection tool, and isurvey definitely offered the most options in terms of foreign language capability, question/response formatting, and customizability. I literally couldn't believe it when my directional arrows and start/stop instructions showed up in Spanish. Yay! Additionally, the technology is very reliable. I've worked with the isurvey app for almost two months and haven't had a single issue. It definitely didn't hurt that isurvey doesn't charge you extra for including more than one device (almost every other data collection tool incorporated an additional fee for doing this). Building my questionnaire within the isurvey platform was a breeze and using the app for data collection was even easier. Here's some backstory to illustrate what I mean about usability: I'm a doctoral candidate in epidemiology and I work in a remote area in Latin America. I employ local research assistants to help with data collection, and many have not seen/used an iPad before. I conducted a technical training session, followed by a mock survey seminar and the study team was literally off and running. The app was that simple to use. Fast forward two months, and I am actually ahead of my dissertation data collection targets. Yes. Ahead. Thanks, isurvey because this is f***ing awesome! I've had no problems converting my survey data into an excel spreadsheet once I have an internet connection again. This makes it super easy to upload into STATA, SPSS, SASS, R, M+ or whatever statistical software you use. Additionally, isurvey's customer service is excellent. In my experience, if I emailed them a question, they had a personal response to me within 24 hours. I had a number of conversations with Steve, and he was always quick to respond and addressed my questions clearly and professionally. I've worked with at least three other online survey companies, and this was NOT my experience at all. isurvey definitely made it their mission to make sure I was thrilled with their product! I feel like I should point out that I am not the type of person who typically writes positive reviews. In fact, this is only my second one ever (the first was a delicious, albeit random, custard stand in Denver). Yes, I'm that a**hole who tortures other Yelp subscribers with her long rants about the impossibility of getting good pizza in the American southwest and the terrible customer service at Home Depot. But this... isurvey... you are excellent. And for that, I give you five stars. Yes. Five. And in case you were wondering, I only gave the custard stand four.
Review by Clt Rael on iSURVEY - Offline Survey Forms.