Retronyms Loses Recordings – Recorder Review

The amount of problems with this app are astounding. It doesn't record. It doesn't play back. Their tech support is sloooow and don't know how to fix anything. There are too many glitches for them to keep up with. When Retronyms upgraded to their newer version, they LOST two very important recordings I needed. Apparently, someone paying you by the minute for backup storage on recordings doesn't mean that it's a priority to actually store the recordings. They have no phone number available for tech support, so I had to wait for emails from a very nice and well-meaning customer service rep…who couldn't do squat because the engineer was sloooooow at getting back to her. When he supposedly "fixed" the problem, it wasn't actually fixed. As it stands, I'm now sitting on an article I was supposed to turn in 5 days ago. I had to explain to my editor that I missed my deadline because I bought an app where I pay by the minute for recording and storage, but they magically deleted the recording off of my phone, and it took them 5 days to "fix" something in a way that didn't fix anything, and so the waiting game continues.
Review by Yael Grauer on Recorder.