Won the mega jackpot and it didn’t pay – Video Poker Classic ® Review

I hit a Royal playing triple poker, $5 a hand, $15 per play. When I won, a pop up said I didn’t qualify for the mega because I needed to bet $1 x5 per hand and should increase my bet. I was betting $15 per try. I’ve won mega jackpots with the same bet. Check my account. What happened? I should have won $15,114 and you paid $4000. CherylHdz I appreciate your response, however I’m unable to send feedback through the Video Poker app. Don’t know why, but it won’t “send”. Can this error be resolved? Cheryl
Review by Cherhdz on Video Poker Classic ®.