eBay does not have your back – eBay Marketplace: Buy and Sell Review

I purchased 3 DVDs from a seller on eBay and one of them was defective. I contacted the seller and the seller said he would send me a replacement item but I never received anything. The seller then closed his account and I was not able to make contact. eBay then said “too bad” and will not take any responsibility or help in any way. Why would I buy anything from eBay?
Review by victor in Otay on eBay Marketplace: Buy and Sell.