You need to fix the return item button authorization – eBay Marketplace: Buy and Sell Review

When someone wants to return an item the button to authorize it is right next to the contact buyer button. Most people use cell phones. I personally use an iPhone 12 Pro Max. The send buyer a message, and the except the return buttons are only 4 mm a part way too small to be precise in which button you hit so 25% the time you hit except the return when you’re trying to hit message buyer. Simple fix have a second screen pops up if you hit except a return and cast are you sure you want to except the return. Been complaining about it for many years but nobody cares at eBay
Review by Nagumba on eBay Marketplace: Buy and Sell.