Completely Outdated Provider Lists – myCigna Review

I have been attempting to contact providers which Cigna displays as in-network, accepting new patients, etc, etc. I have complete understanding that they may be unable to keep this list updated to the minute, but when I call providers or facilities and request to make an appointment, 7/10 times I get told this provider doesn’t work here anymore. The best answer I received was that a specific doctor hadn’t worked there in 5 years. Come on Cigna, get it together. You decide what to charge your insurance customers, if the money you’re charging us isn’t enough to manage your company properly, then charge more. If you’re just inept at running a business, then start handing out refunds or discounts. This is a disgrace to insurance providers and medical professionals through the country. Get it together. P.S. I try to do the right thing and notify you each time I come across incorrect information, so that someone else may not have to experience the same failures; but when I click on the “Let us know” button (which is directly referring to incorrect information in the listing) you re-route me, out of the app, into safari, I have to login again and to then have to find the provider again and go through the whole process again is just ridiculously cumbersome. Another sign that you are not able to manage an app as it should be in the 21st century.
Review by C.Vegas on myCigna.