It’s good to use until the owner claims car damages. – Turo — Car rental marketplace Review

I’ve used Turo several times because it’s fairly convenient to use, but I’m going to close my account and never use this app again. A word of caution to everyone who uses this app. TAKE MULTIPLE PICTURES AND VIDEOS OF THE ENTIRE CAR. I recently rented out a car for a few days. Several hours after returning the car, the owner texted me saying there was damage to the front bumper. I was confused because I did not notice any damages to the car during my trip not any incidents that could have cause significant damage. I took a few photos during the check in and check out process so I went back and looked at them. In one photo from check in there was an indication of some damages to the car. My belief was that the damages must have happened before my trip and the check in photos supported this. I sent this evidence to the Turo claims department. In the end, it didn’t matter…Turo still ended up charging me a $1100 repair charge stating that the pictures weren’t “clear” enough. The thing with Turo’s policy is that they can charge you for damages even if the damages weren’t your fault. It’s guilty until proven innocent here. They don’t care about customers when it comes to claims. Use them if you want but know that you may be billed $1000+ at the end of your trip if you’re unlucky.
Review by Upset Turo User on Turo — Car rental marketplace.