Great app, HORRIBLE shopper support – Instacart Shopper: Earn money Review

I absolutely love shopping with instacart. It’s great and easy money, you work literally whenever you want and select which orders you want to deliver, and there’s usually a pretty good amount of orders available. However. I have had to chat with shopper (customer) support 3 times now, and have had TERRIBLE experiences every time. They shut down the phone support for god knows what reason, leaving it to chat support with people that have no idea what they’re doing nor how to actually fix an issue. I’ve had to wait for an hour at a store because of a payment issue with instacarts Apple Pay card, and ended up leaving because they could not 1. Understand what I was saying no matter how many different ways I tried (4) and 2. Come up with an actual solution. Shopper support is truly a joke and is often over 30 minutes for them to even understand what you need them to do. The MOST frustrating part of this app hands down and frankly the only reason I gave 3 stars. Shopper support should ALWAYS be priority, and sadly, this seems to be lowest on the priority list. So ridiculous to need help and never get a proper solution. Please fix ASAP!
Review by tods33 on Instacart Shopper: Earn money.