No Customer Protection!!! – Remitly: Send Money & Transfer Review

Just found out that someone open, use and add a new recipient on my account and made unauthorized transfer, so I called customer service and I explained what happens then I was transferred to the fraud department so I have to explain again, placed me on hold for few mins then they said that my account was compromised but they CANT REFUND MY MONEY BACK?!?!? No Customer Protection!!!
Review by HW Tim on Remitly: Send Money & Transfer.