Some suggestions for improvement – Shake Shack Review

It would be great if there was an option to save your address(s) so you didn’t have to type it in each time. I would also love to have the capability of saving instructions for delivery drivers. There is a Shake Shack 15 minutes from me, yet sometimes when I order for delivery, my order will be sent to the Shake Shack across town resulting once in an almost two hour wait and cold food. Some clarification as to why (for example, shorter wait time or inventory of supplies) would be appreciated. You have the option to reorder from a previous order, but when you go to check out the items disappear from your cart, so in effect you don’t actually have the option of reordering. I love the ability to track your order and I wish you could rate drivers from the app because some of them have been great and deserve to be recognized. Otherwise, it’s a handy little app and I love the built-in option for pickup or delivery.
Review by glassesoperation on Shake Shack.