Useless if you depend on communicating with customers via messages – Meta Business Suite Review

I have downloaded this app many time and keep having to delete it because the messages section of the app doesn’t work. I keep re-downloading it hoping the problem will eventually be fixed, but it never is. As far as I can see, the app works great in all the other areas, but my sales depend on communication with my customers via messages and that part of the app is absolutely useless. I don’t get notifications when I get messages and when I do check the messages, a yellow bar appears at the top of the screen saying “waiting to reconnect” and it just stays there without loading the message. My phone is updated, the app is updated, I have good internet connection. I have spent so much time troubleshooting this stupid problem and nothing works. When I send messages they don’t appear until I close out (swipe up) the app and reopen it each time. This is also true for incoming messages. It’s very frustrating. I end up just using the regular Facebook app (which also doesn’t notify you when new business page messages come in) and just wait for notifications via my email to come in. I find myself paranoid that I’m missing communications from my customers and check my message tab (in the business page) often. Can this be fixed?
Review by Wawardanchor on Meta Business Suite.