Zero Confidence in Healow – healow Review

My health care provider swapped from Follow My Health to Healow. Prior to the change I was not too fond of Follow My Health. Since the transition I can honestly say that in my personal experience Follow My Health is a Rock Star when compared to Healow. I can only assume the “low” in Healow stands for low bidder. I initially gave up after multiple attempts to set up a Healo account to access my personal medical records. Recently (many months later) I made another attempt which proved just as frustrating and unsuccessful. Eventually support was received from my Medical Providers staff. Healow support is in my experience non-existent. As to the Healow app’s content and ease of use. My experience thus far warrants Zero Stars ! I suspect Healow is in the profit business and not the medical records business. This patient’s experience allows Healow’s site was definitely not created from a patient’s perspective or needs. Their site does not even recognize my Primary Care Provider or The Medical Practice they service after requesting just that info ! With no intention to create a negative this has thus far been my personal experience. Hopefully one that Healow will consider to improve their service. If and when they were to make improvements I will post a retraction with a better score. Till then I hope your experience is better than mine.
Review by PJJJK in MA on healow.