Paid Subscription Shows Ads Anyway - Bad Customer Service – AccuWeather: Weather Alerts Review

To avoid ads, I enrolled in the premium program and am a paid subscriber (don’t judge me?). Even though I paid to not receive ads, there they are! I have interacted with multiple customer service reps (Emilie especially) and instead of attempting to troubleshoot appropriately, they give a non helpful response by saying that I can request a refund from the App Store. I’ve given them screenshots of the messages I receive when attempting to restore my subscription and it’s the same, robotic response. They even said that they would route my screenshots to their ‘Digital Media Team’ for investigation. When I asked them whether they will communicate to me their outcome, they stopped responding!! So the result is, they take your paid subscription money and show the ads anyway!! I do NOT recommend spending money to be rid of ads on this app. It’s unethical because even when you cancel your membership and try to refresh the app thru uninstall/ reinstall - instead of it recognizing you are already a member, it prompts you to pay another membership fee. Developer: I didn’t leave a 5-Star review. I left a 1-Star review. Wow…
Review by lovey dovey on AccuWeather: Weather Alerts.