Maaaajor Subscription Issues – Nebula: Horoscope & Astrology Review

EDIT: I have now also been charged for two different subscriptions to this app in the same night. Still no access to the premium content though. For reference, I ONLY have a subscription to this app, and have no children or S/O or anything with access to my phone nor my apple information. Very unhappy with this. I want to start off by saying I adore this app. Hands down my favorite astrology app that I’ve found so far. BUT. Last year when I had the app, I had unsubscribed at a certain point due to personal financials and was still being charged after the fact. I was able to sort it out and get a refund back then, no big deal, but I was reluctant to use the app again in case this same issue came up. This year, financials are no longer an issue and I redownloaded, chose a subscription option, but found that even though I subscribed, this app will not allow me to access its premium features. Tonight alone Ive chosen several different subscription options, canceled and resubscribed, deleted the app and redownloaded. Ive tried anything I can think to do, yet anytime I try to use a premium feature Im presented with a screen that tells me I need to subscribe. If I select my current subscription, I get a message stating I’m already subscribed. If I choose another and try to continue onto the premium content, the “choose a subscription to continue” message still pops up. I am thrilled with the actual content I am able to use, but why should I pay for the premium subscription if I still wont get access to the premium content. I also would like to know if I am going to have to pay for these subscriptions if I cancel again, just as I did last year. Overall I give this app 10/10 for quality content but a biiiig 0/10 for payment and subscription. Really hoping its just a bug, but at this point I’m not so sure.
Review by kpi.99 on Nebula: Horoscope & Astrology.