DOES NOT CARE ABOUT RENTER – Turo — Car rental marketplace Review

PLEASE READ!!! We were BLACKMAILED and SCAMMED. My wife booked a Turo with a woman named ASHLEY GARGIULO in Colorado Springs. LONG story short, we were unaware that the vehicle must be cleaned upon return (we filled up the gas and took trash out of the vehicle but it had snowed so the outside was dirty) and were very apologetic when Ashley addressed this. Ashley said she made a claim with Turo ($150 fee for a $15 car wash) but we understood as we did not read the fine print. Later that day Ashley texted my wife’s personal number saying she would make a deal with us because she was tired of Turo taking her money and that she was just happy there were good people in the world. Well we fell for it and paid $50 outside the app as Ashley said she would cancel the $150 fee. The next day we get a charge from Turo for $154.50. We immediately texted Ashley for our money back because clearly we were scammed and her response was “if you leave me a positive review, I will refund your $50. How is that for a good deal :)”. That is what some would call blackmail but not Turo. We contacted Turo and sent screen shots of everything yet all it took for Ashley to get away with this was her telling them she didn’t receive any money. Even though we have 100% proof that she did. Turo dismissed it like it was nothing and Ashley gets to keep on scamming people. TERRIBLE BUSINESS THAT DID NOT TAKE THE TIME OF DAY TO EVEN LOOK AT THE EVIDENCE WE SENT THEM. Very disappointed. Do not download this app
Review by avid-water-drinker40 on Turo — Car rental marketplace.