Sets up a dysfunctional MDLIVE account that Doesn’t work with the MDLIVE app. – myCigna Review

I’ve set up accounts for my wife and son in the CIGNA app. When I try to use the MDLIVE services, it won’t let us switch to my wife or son. My wife can log in on the CIGNA website but not on the app, it says her account isn’t registered and I need to acknowledge her as a dependent, but that already shows in my account. When I call the tech support number it sends me to MD live and they say to download the MDLIVE app which doesn’t acknowledge my Cigna account info. They then tell me to call Cigna and Cigna says it’s an MDLIVE thing and that the accounts are set up right. Worthless app and customer service.
Review by Ninja Bravo on myCigna.