Customer Support is horrible – Hay Day Review

I’ve played this game for years and really enjoyed it. However, if you have a glitch or something goes wrong, there is no real support. I assume they are understaffed, like most places these days, but when you send a message it takes them several days to get back to you. In my case I had a series of representatives close out my issue (derby task was not functioning properly) without researching or giving me any feedback. After trying to reopen the issue twice they told me they couldn’t help me. Unfortunately I paid for the Farm Pass and can’t really use most of it as I have been opting out of the derby. In the past they had been very responsive the few times I needed help. As with so many businesses lately, it’s just disappointing. They just refused to help.
Review by Jen the bazzilionth on Hay Day.