The Truth, please help. – Adobe Premiere Rush：Edit Video Review

I am haleywestco and my partner is mellebabymusic. We’ve both paid for this app and we’ve spent hundreds of hours shooting and editing our videos. When we go to download our videos they are ALWAYS GLITCHY. Does this happen to anyone else? Is there something that both of us are doing wrong that is causing this problem on all of our videos? We’ve contacted the app and nobody is replying to us. We would both like a refund. How can we get that and is there a recommendation for another app that we can actually use? Or should we contact a venture capital firm that can help us build an editing app that will actually work for influencers like us?
Review by Haleywestco on Adobe Premiere Rush：Edit Video.