App has crashed and, I guess, burned – Jigsaw Puzzle Review

I’ve been doing jigsaw puzzles on this app for several years. It’s always been a favorite. I started becoming annoyed when the branded themes (Disney, Monopoly, etc.) invaded so much of the game real estate, but I tolerated it because the puzzles are so good. But then the entire app froze and will not open. It has now been well over a month. When I contacted the support site, I did receive a message that you’re working on a fix, but have no timeline for when this will be resolved. I have $$$ invested in puzzle packs and have many puzzles lined up that I’m eager to solve. Your response that there’s no projection for fixing this was dismissive, unsatisfactory, and showed exactly how you readily you brush off customer concerns. In reality, this app is dead.
Review by Chopin Forever on Jigsaw Puzzle.