No support – Hay Day Review

I’ve played this game for years and it’s unfortunate that this is the route I have to take to maybe get some assistance. I bought a pack of 500 diamonds for $19.99. I received my 500 diamonds but quickly realized they charged me double. Total of 42.78. I sent a message to support with no help. I finally asked Apple support to refund me money for the double charge (19.99] which they did with no issues. However, Hayday took my diamonds away that I paid for and had not been refunded fully only for the double charge. So at this point I was negative 397 diamonds because I had already used a few before they took them away. I once again contacted Hayday support with again no response. I messaged Apple support and they refunded me another 19.99 and once again Hayday took away 500 more diamonds which I didn’t have. I now have NEGATIVE 897 diamonds. No one will get back with me and fix this situation. Before purchasing the diamonds to begin with I did not have a negative balance. Someone owes me my diamonds back.
Review by 123abcTan on Hay Day.