Built to be difficult – myCigna Review

Not just the app, and trust me there’s no sign a UX designer was on this project, not just the business, but the entire medical insurance industry is designed to make life difficult. Cigna, nor any insurance company, keeps your medical records. You have to start over every time you start a new job, you have to remember everything. You should EVER get paperless service because then nobody has your medical records. Medical records are not a real concept in the USA, instead one of your current doctors has a file, like in 1930 and the internet didn’t exist. Worse, even if you’re lucky enough to keep a job for a few years nobody shares any information. It’s basically health care providers’ rejection of responsibility in anything helpful to public health. What an incompetent company in an incompetent industry in a country where people think capitalism makes sense in this industry. How on earth is 1997 technology infrastructure a good thing? Basically this app is a call-to-action to move to a country that actually cares about their citizens and promotes wellness through incentives in healthcare tech — which is the exact opposite of this 1997 looking pathetic app. You can’t even book an appointment online, not even request via email. Only phone. They want you to suffer and not have a doctor look at you, they understand which way is people’s least favorite means of communication and they exploit that so they don’t have to pay for your Dr visit.
Review by Not-Mozart on myCigna.