Horrible customer service – Bookshelf Review

I used the chat feature to ask if I could upgrade my textbook rental to a purchase. They said I would have to refund and rebuy. I said I wanted to think about it since I had already highlighted text and created notes. When I woke up the next day, my textbook had been refunded. Now I am without a textbook without repurchasing and all my notes and highlights are forever gone. When I called customer service, they said there’s nothing they can do. Horrible experience.
Review by Bellbump on Bookshelf.