Missing feedback loop to better adapt to customers – Schwab Mobile Review

How can such an app not ask for customer feedback? Schwab MUST add a "feedback" menu to get ideas and remarks from its clients. A phone number is NOT a feedback mechanism for product managers. There are a lot of little inconveniences in this app, that could easily be corrected and make a great experience. Eg: - sorting orders: orders on calls are separated from orders on put, also separated from orders on stock. It's a mess. On the website it's grouped by stock. - 2 consecutive orders get easily mixed on the UI. - trades on options: the form is clunky and too slow to complete. - no way to easily close a combined trade on options. ... and so on... Overall the app is well organized and processes are good. It looks outdated but it's not the point, I personally don't mind. However many details on the UI should be refined to make it efficient and convenient.
Review by Eaa167 on Schwab Mobile.