Wish I could give them negative stars – KAYAK: Flights, Hotels & Cars Review

Absolutely the worst customer service. Bought the travelers insurance and got into a wreck 7 days before my international trip, I broke my leg, hurt my back, and neck. They wouldn’t help me get a refund for my flight or even try to help me in any other way. They kept saying they needed a higher up to handle it and that they would contact me. No one ever did. I tried everyday for 2 weeks and still got zero help. Now it has been almost 6 weeks and still no help. I will never spend another dollar through kayak and recommend no one spend another dollar with them. Buy it through the airlines because they are easier to deal with and that’s saying something because of how hard they can be.
Review by TheeStarkeBaumer on KAYAK: Flights, Hotels & Cars.