Above & Beyond Customer Service – Free People – Boho Clothing Review

I had to call customer service about a credit for some items I had to return and they he first person I had the pleasure of speaking with was Colin. He was the most friendly cs person I have ever spoken with. He was so kind, very understanding and willing to do everything he could to fix the error that had occurred when I first returned the items, which ultimately didn’t help with what needed to happen for my issue to be solved. So, he got a supervisor to look into my issue. Amy, the supervisor, was who I spoke with next. She had already looked into my issue, saw what had happened, and fixed it immediately. She was able to fix the problem so that I was able to purchase what I wanted to purchase instead almost immediately. There is no doubt in my mind that this was the best customer service experience I have ever had with any retailer, and I am 53 years old and have had plenty of encounters with customer service representatives. Thank you so much Amy and Colin for going above and beyond in helping me get the item that I had been wanting since it came out! It was an absolute pleasure speaking with both of you! And I greatly appreciate all of your help! Most Grateful, Kelly
Review by LuxeShopper on Free People – Boho Clothing.