Delivery Issues – Nordstrom Rack: Shop Deals Review

Ordered on 12/28 before the same day cut off time, and I paid extra for Standard FedEx Overnight Shipping so that I could be home when the package arrived. The Nordstrom Rack website said my package would be delivered by 12/30. While FedEx is the shipping company Nordstrom sub-contracts out to; my contract is with Nordstrom Rack, who has not met expectations or fulfilled their obligations. The package should’ve been delivered today 12/30, and when I called customer service to request a refund on the expedited shipping service I paid for but didn’t receive, the customer service representative said to “give it a few days and call back later.” This is unacceptable. My delivery did not arrive at the time we agreed which is a breach of contract. I called to claim for this consequential loss, as is my legal right, but your representative didn’t know how to handle the situation. Nordstrom Rack needs to make this right.
Review by DD Von Cordes on Nordstrom Rack: Shop Deals.