Waste of time & money – ReGain - Couples Therapy Review

We tried Regain for couples therapy due to a lack of access and availability to in-person, local therapy. Regain is simply a connection service that uses less personal information than a dating app to match you with a therapist. It is clear to us that the company does the bare minimum to verify that the therapists are good at their job. It seems that Regain makes sure that the therapists they hire are licensed but that’s where it ends. We met with 2 different therapists. Both were unprofessional and either inexperienced or overall not good at their job. One therapist was 15 minutes late for a session, then her cell phone rang 5 minutes in, then tried having us role play within 15 minutes of meeting us though we were clearly uncomfortable in the situation. The other therapist was very sweet but completely inexperienced and lacked the level of professionalism you would expect from a licensed therapist. Regain just links people together and collects the money. The customer service was quick to respond but other than a generic auto response apology they did address the issues I brought to them. After 3 session, 2 different therapists we opted to cancel and receive a full refund. We will get on a waiting list with a local therapist.
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