App spontaneously reset my account! All data lost! No help from support – Femometer Fertility Tracker Review

Edit: the customer service was able to restore my data and fix my account. I would recommend this app but be prepared to reach out to them if you encounter this issue _____________________________________ I have had this app since august. This morning it logged me out. When I logged back in using my Apple ID my account was gone and in its place was a brand new account. I am still subscribed to the prime app but now the app won’t recognize it and I fear all my data is gone. I paid $50 for a thermometer and $10 a month for the app. The app keeps trying to get me to subscribe to prime even though I’m currently subscribed. The company won’t help me recover my data. I have reached out multiple times for help and have yet to receive a response. For $10 an app I expect good customer service, particularly for items in the wellness category. Also, this app constantly asks for a rating and the pop ups are annoying but go away if you give 5 stars so this app is likely overrated to stop the annoying messages.
Review by Mckpc on Femometer Fertility Tracker.