Worst Customer Service – Rue La La - Shop Top Fashion Review

I have been trying to order an item for Christmas. Since I won’t be at my home address for Christmas I had it shipped to the address I will be. The order keeps on getting cancelled because my shipping does not match my billing address. Contacted customer service and they said there’s nothing they can do. They give “suggestions” but they cannot override the system. They either can’t place an order for you. Don’t understand at all what kind of customer service cannot place an order or fix a system issue with shipping address? They said the system will see it as a high risk purchase… what? So if I’m trying to send a gift I can’t because my billing and shipping does not match? Makes no sense whatsoever. So in order for me to place the order o have to pay the rush shipping to get before me leaving to my vacation address. Honestly, for such a great place to purchase luxury items, customized service needs to be improved.
Review by Sismylf on Rue La La - Shop Top Fashion.