Customer service is lacking – Homesnap Rental & House Finder Review

I initially signed up a year ago for a $99 trial. At the end of that year I was charged $599 on my credit card as I didn’t see the value of it because I’m not that active as an agent I called to see if I can get a refund it was impossible to get through to anyone. I submitted two support request over the course of a week and it took them nearly 7 days to respond. I also waited on hold on two separate occasions for over 20 minutes and finally abandon the call. In complaining about the $599 charge they offered to refund $400 because that’s the walk up rate if you sign up as a new customer. It appears that Homesnap has taken a page out of the cable companies pricing models where they do a low teaser and then do an auto charge after a period of time. I wish they would simply charge what they’re going to charge and not play the game of promos and then charge their long-term clients more than the ones that are just trying it out.
Review by Southpaw steve on Homesnap Rental & House Finder.