Scanning rollover check doesn't work – NetBenefits Review

Overall decent UI but the option to scan a rollover check doesn't work, spent probably 30 minutes taking a ridiculous number of photos of the front and back of check in good light and many were very clear but app always says "photo isn't clear" along with the text "we've encountered an error on our end. Please try again." Clearly a backend or OCR issue. Customer Support claims they aren't receiving widespread reports of the issue but there are multiple app store reviews and reddit posts just from the last few weeks complaining about it.
Review by marielouisa on NetBenefits.