Horrible service, policies, food – Blue Apron: Meal Kits Review

They send wrong, mismatched, and even spoiled ingredients, arrogantly refuse refunds, and ignore complaints. Recently I ordered a premium item for extra money and they sent a cheaper non-premium item instead and refused a refund because I got a “non-empty” box. They apparently think people use them to buy random groceries. I complained and their response was they’d give me only partial credit but I couldn’t use the credit if I canceled my membership. But why would I want to order again if they keep getting the orders wrong? This was the second time this happened. I complained again and was ignored. They also sent slimy smelly spinach once and did nothing about it. The items they do get right are cheap, grossly marked up, and inauthentic. Avoid at all costs.
Review by actualbuyer123 on Blue Apron: Meal Kits.